Face-to-face conferences aren’t what they used to be and that’s ok with me.   How many times have you gone to a face-to-face conference in another city where you rub shoulders with a lot of strangers, listen to a bunch of talking heads with obscure PowerPoint slides in cold dark rooms, make a few acquaintances […]

Tags: face-to-face, tagging

A perennial question in supporting a community is how to focus conversations.  How to dig deeper into a topic, explore new perspectives, or move a conversation forward over time.  Those are questions that a community insider may be able to answer but may not be answerable by people who are not members, not involved in […]

Tags: CHIFOO

A key story in Charlotte Linde‘s Working the Past; Narrative and Institutional Memory (New York: Oxford University Press, 2009)  is about an insurance company that was having trouble getting its agents to sell certain policies.  The company’s management wanted to know whether the problem was a learning problem (e.g., so you’d “solve it” by having […]